Customer Service

Shipping
Combined Shipping
We will combine items for you and all shipping within the U.S. is $6.95, additional charges apply to International orders.

Insurance
Insurance will be included for all shipments. We are generally not responsible for any items that are lost, damaged or stolen while in transit, but we would be happy to assist you when filing an insurance claim for lost / damaged items with the shipping company concerned.

Delivery Time
You can generally expect to receive your item(s) within 7 to 10 business days (excluding weekends & holidays) after you complete the checkout process, and your payment has been confirmed. When your items ships, you will receive an email notification containing your tracking number.

Return Policy
Your satisfaction is our top priority! You may return your item for ANY reason, no explanation necessary. If you are not satisfied, simply return within 7 days after receipt and you will receive a full refund less all shipping / handling.

Return Instructions
Please send the package to the address on your packing slip / receipt via an insured & trackable method such as, USPS, DHL, UPS or FedEx. Properly pack the merchandise and include the original jewelry pouch, jewelry tag, copy of the receipt and gemological report (if applicable). Merchandise must be returned in its original condition. Refunds are generally made within 10 business days. (excluding weekends & holidays).